Guarantee, Warranty & Your Privacy
The BetterVent Indoor Dryer Vent is guaranteed against missing or defective parts for a period of 30 days from receipt of the product. Purchaser must report missing or defective parts within the 30 days period at which time the part(s) will be shipped free of charge. Purchaser is requested to provide a copy of the invoice demonstrating proof of purchase. This guarantee applies only to those items purchased as "NEW". Products that are purchased as "USED" are not covered by this guarantee or the warranty below.
WARRANTY (effective for one year from date of purchase)
BetterVent® Indoor Dryer Vent
ADR Products, a Wyoming limited liability company, provides the following limited warranty:
What is Covered
Subject to the exclusions set forth below, this limited warranty (“Warranty”) covers defects in materials or workmanship in products purchased from and sold by ADR Products under the name BetterVent® (collectively, the “Products”) if such defects adversely affect the Purchaser’s ability to use the Products under normal use and service conditions. ADR Products also warrants to the original consumer purchaser (“Purchaser”) for the period of coverage, under normal use and service conditions, that Products shall not check, splinter, warp or suffer structural damage from normal use.
Period of Coverage
This Warranty begins on the date the Products are purchased (the “Purchase Date”) and expires (i) solely for Products purchased and used for Residential Use, on the 1st anniversary of the date of the original purchase of Products (“Purchase Date”). This Warranty is solely for the benefit of the original purchaser of the Products (the “Purchaser”); provided, however that the Warranty for Products purchased and used for Residential Use only may be transferred one time, prior to the 1st anniversary of the Purchase Date, to a subsequent buyer of the real property upon which such Products were originally installed and any such subsequent buyer shall be considered as a “Purchaser” for purposes of this Warranty. For purposes hereof, “Commercial Use” refers to an application for unrestricted public access (no fee), restricted public access (fee based admission or members), or a non-residential commercial enterprise, and “Residential Use” refers to an application solely for residential or home use. If the Products are repaired or replaced while this Warranty is in effect, the repaired or replaced Products will be warranted for the remaining applicable Warranty Period covering the original Products.
This Warranty does not cover defects, loss, damage, or malfunctioning of the Products resulting from:
- use of the Products other than under normal circumstances, uses and service conditions and in a manner consistent with the application of the Products recommended by ADR Products guidelines;
- neglect, abuse, or misuse; (c) lack of proper service, maintenance, or cleaning; (d) accident, fire, flood, wind, lightning, deflection or other acts of God, war, or other events beyond ADR Products reasonable control; (e) improper handling, operation, transport, storage, or environmental conditions including mildew/mold; (f) unauthorized alterations or repairs, or use of unapproved parts in or with the Products; (g) improper or faulty installation; (h) damage that occurs during shipment; (i) any cosmetic damage including, but not limited to, exposed parts of the Products that are scratched or damaged and variations or changes in color; (j) Commercial
What ADR Products Will Do
If Products fail to meet this Warranty, Purchaser shall notify ADR Products in writing within the applicable Warranty Period and upon confirmation by an authorized ADR Products representative of a defect covered by this Warranty, ADR Products sole responsibility and Purchaser’s sole and exclusive remedy shall be, at ADR Products sole option, to either repair or replace the defective Products or refund the portion of the original purchase price paid by the Purchaser for such defective Products (not including freight and labor, the cost of initial installation or replacement installation or costs and expenses incurred with respect to the removal of defective Products, all of which shall be the responsibility of the Purchaser). All replaced parts and Products will be deemed to be on an exchange basis and will become the property of ADR Products.
THIS WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND DESIGN. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THOSE STATED HEREIN. PURCHASER’S SOLE AND EXCLUSIVE REMEDY FOR ANY DEFECT IN THE PRODUCTS SHALL BE THE REPAIR OR REPLACEMENT OF THE PRODUCTS OR A REFUND FOR THE PRODUCTS UNDER
THE TERMS DESCRIBED ABOVE. No customer service representative, technician, representative, distributor, agent, or other person is authorized to change or otherwise modify this Warranty or assume any other liability on ADR Products behalf.
ADR PRODUCTS SHALL NOT BE LIABLE TO PURCHASER OR ANY THIRD PARTY FOR ANY LOSS, LIABILITY, INCONVENIENCE, OR DAMAGE, WHETHER DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR OTHERWISE. This Warranty gives Purchaser specific rights and is governed by the laws of the State of Wyoming. Purchaser may also have other rights, depending on the applicability of other states’ laws, which may vary. Outside the USA, specific legal rights may vary depending on the country of residence of the original Purchaser.
How To Get Service
To make a claim under this Warranty, Purchaser must first notify ADR Products in writing within the applicable Warranty Period, with a specific description of the claimed defect (include photos of the defective Products) and original proof of purchase (sales receipt) showing the original Purchase Date, to the following address:
Attn: Claims Department 385 N Buchanan St Laramie, WY 82070-6161
Upon confirmation by an authorized ADR Products representative of a defect in any Products covered by this Warranty, ADR Products will notify the Purchaser to send the defective Products to the company address provided above.
Privacy Statement of ADR Products LLC
ADR Products LLC only asks customers to provide personal information (name, address, phone number, e-mail address, credit card information) when requests for information or product orders are placed. ADR Products LLC will use this information for the purpose of mailing or shipping the information or order to the customer. If we have questions relating to the order or information request ADR Products LLC will contact the customer using this information to resolve the problem.
ADR Products LLC does not share customer or visitor information with unaffiliated third parties.
Information on this site may contain typographical errors or technical inaccuracies. We will make every effort to correct errors brought to our attention.
Information in this web site is provided "as is" without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. ADR Products LLC shall not be liable to any party for any direct, indirect, consequential or other damages for use of this website. Information may be changed or updated without notice.